Methods of Payment

Methods of Payment

Patients requiring surgical operations will be issued with an invoice once they have been discharged from hospital. Payment is required within an appropriate period of time and may be finalised in several ways. The outstanding account can be finalised without submitting the invoice to Medicare and the chosen Private Health Fund, however this will assist in alleviating the financial burden. Once you have submitted and received the appropriate rebates (this may take between 4 – 6 weeks) you will need to contribute ‘The Gap‘  payment in order to finalise the account.

Payment Within 30 Days

After receiving the appropriate rebates, patients have 30 days to finalise the entire outstanding amount. Options include Cash, MasterCard, Visa, Bankcard, Money Order or Bank Cheque either over the phone, mail or in person. Payment must be received within a 30-day period and no part payments will be accepted after this period.

Direct Debiting

Sunshine Coast Brain & Spine is aware of, and sensitive to the financial burden that patients face after surgical procedures. To assist in alleviating financial strain we have a Direct Debiting system. The Direct Debiting system is operated by an independent company that deducts fortnightly payments over an agreed period of time.

Once a patient has received the appropriate rebates and has forwarded them onto Sunshine Coast Brain & Spine, ‘The Gap’ payment will be the amount payable, and a contractual agreement will be entered stating deduction dates, amounts and the length required to finalise the outstanding balance. The patient will be required to provide their bank details in order to proceed with the Direct Debiting payment method. More information is available on request.

This method of payment is absorbed over a period of time and is an affordable and easy method of repaying the outstanding amount.

COVID-19 Patient Message** IMPORTANT INFORMATION **

Patient and staff safety is our highest priority at Sunshine Coast Brain & Spine.

For patients with appointments, if you are suffering any symptoms such as fever, dry cough, sore throat, tiredness or shortness of breath or have recently traveled or been in contact with someone who has returned from overseas, please contact our friendly reception team before attending the clinic. A telehealth appointment may be an alternative method of speaking with our surgeons.

Protecting the health of our staff is vital to ensure they can continue to provide great service.  Patients are encouraged to prepay accounts over the phone prior to appointments or via payWave or other contactless payment methods. Patients are also asked to complete the Patient Details Form and sign the Privacy Policy Agreement electronically prior to their appointment. These forms can be found under our Contacts page on the website or by clicking here. Please note, patients are asked to bring only ONE support person to their appointment and maintain appropriate social distances to help reduce the risk of COVID-19 transmission.

During this current outbreak of COVID-19 coronavirus we want to assure all of our patients that we will continue to implement procedures to maintain a hygienic clinical environment. This includes:

-          Disinfecting and wiping down all treatment surfaces

-          Regular cleaning of rooms and shared equipment

-          Thorough cleaning of all communal items including reception chairs, tables, door handles, pens and other shared items

-          All staff have access to infection control procedures and training to implement these as necessary

We are carefully monitoring the directions and advice of Queensland Health, the Australian Government Department of Health and the World Health Organization. In the meantime, it is still business as usual and our doors are open.

Sunshine Coast Brain & Spine wishes to apologise for the inconvenience caused and thanks you for your cooperation and understanding during this unprecedented situation.