Initial Consultation

The initial consultation requires a referral. Referrals from a General Practitioner are valid for twelve months, and for three months from a Specialist. An extended period of time is allocated for the initial consultation and therefore a higher fee is charged.

Further Consultations

You may need to return for further consultations following the initial consultation. This may be required for test results, investigations and ongoing monitoring of your condition. A lower fee is charged for these consultations as less time is usually allocated.

Post-Operative Consultation

The early post-operative care consultation is included in the fee for surgery (this includes the in-hospital care). At times further care is required in hospital which may require billing.

Sunshine Coast Brain & Spine choose to use the Australian Medical Association as a guideline for billing purposes. For additional billing information please contact our office and one of our team members will be able to assist in your enquiry.

Methods of Payment

On completion of the consultation, you will be issued with an invoice and required to pay at the time of the visit. You may pay by cash, cheque, EFTPOS or credit card (MasterCard or Visa). Once this is finalised, you can proceed to Medicare in order to receive the Federal Government Rebate.

If you have submitted a WorkCover Claim or Third Party Claim, you will need to bring your Claim Number, contact details of the assigned Case Manager, and current WorkCover Certificate to the consultation. The account will be the responsibility of the patient and will require payment at the time of consultation.

If the account is to be paid by another person, business or employer, written authorisation is to be provided at the time of consultation and will be required to be pre-paid prior to the consultation.

Remember to bring…

  • Your referral letter (without this you may not be able to claim the full Medicare rebate)
  • Both past and recent x-rays and scans
  • Claim number, contact details of assigned Case Manager and WorkCover Medical Certificates (if it is a WorkCover or Third Party Claim)

Patient and staff safety is our highest priority at Sunshine Coast Brain & Spine.

For patients with appointments, if you are suffering any symptoms such as fever, dry cough, sore throat, tiredness or shortness of breath or have recently travelled interstate, overseas or been in contact with someone who has returned from interstate or overseas, or have been in contact with a confirmed case of COVID-19, please contact our friendly reception team before attending the clinic. A telehealth appointment may be an alternative method of speaking with our surgeons.

Protecting the health of our staff is vital to ensure they can continue to provide great service.  Patients are encouraged to prepay accounts over the phone prior to appointments or via payWave or other contactless payment methods. Patients are also asked to complete the Patient Details Form and sign the Privacy Policy Agreement electronically prior to their appointment. These forms can be found under our Contacts page on the website or by clicking here. Please note, patients are asked to bring only ONE support person to their appointment and maintain appropriate social distances to help reduce the risk of COVID-19 transmission.

During this current outbreak of COVID-19 coronavirus we want to assure all of our patients that we will continue to implement procedures to maintain a hygienic clinical environment. This includes:

-          Disinfecting and wiping down all treatment surfaces

-          Regular cleaning of rooms and shared equipment

-          Thorough cleaning of all communal items including reception chairs, tables, door handles, pens and other shared items

-          All staff have access to infection control procedures and training to implement these as necessary

We are carefully monitoring the directions and advice of Queensland Health, the Australian Government Department of Health and the World Health Organization. In the meantime, it is still business as usual and our doors are open.

Sunshine Coast Brain & Spine wishes to apologise for the inconvenience caused and thanks you for your cooperation and understanding during this unprecedented situation.